PuppetConf 2016

Asking "how can failure be avoided?" isn't as useful or relevant as focusing on "how does our organization react to failure?" and "how do we create a sustainable, actionable process for describing, exploring, and learning from failure?" We'll examine the current thinking on organizational and technological failure and look at tools and techniques used by other industries (transportation, construction, manufacturing) to conduct their postmortems. We'll also look at cognitive biases that often find their way into a postmortem process and why it's important to be aware of them. We'll finish with an overview of techniques to conduct postmortems, both from a process/skill perspective and from a tooling perspective, to help ensure that the results of your postmortems are incorporated back into the organization's shared knowledge.