PuppetConf 2016

Automating work is always a good idea. Automation will get companies in control, shorten time to market, make sure that quality is consistent, etc. But automating stuff is not easy. There are all sorts of challenges in different areas with regard to people, process and technology. In this talk I will give some insight on the DevOps journey within a complex service provider landscape within KPN. I'll provide the audience with some background with regard to our business and what our challenges are as a managed services provider. I'll go into more detail on what worked well for us — and what didn't — and share success stories around compliancy/auditing, event resolution and our internal Puppet community.