Beth Cornils is a product manager for Insights and Visibility, Security, and PuppetDB. She's spent the last 2 years at Puppet learning about why sysadmins and security people do what they do. Turns out, Developers, Operations, and Security people have different motivators. Who knew! Most important lesson learned from Ops this year, no one cares about her feature the way she does. They only care how much glue is needed to make it work. Observations, they keep her honest.